Delivery Information and FAQs
Our full delivery terms are set out in our terms available here but we have set out below some further useful information and FAQs about delivery.
We are a small local business so we will always try to help if you need something urgently, if your postcode is not quite within our delivery area or if you are trying to place an order after 8pm for same day delivery. Please call or email us and if we can and we have capacity to deliver we will.
Free Local Same Day Delivery:
What days do we deliver?
We currently deliver to our local Essex customers (within approx 10 miles of Tolleshunt D’Arcy) every Friday and Saturday. Local customers can take advantage of our same day delivery service on those days when ordering before 6pm.
For busy periods such as Valentine’s Day and over the Christmas period our delivery days and hours will be extended.
Nationwide orders are usually dispatched within 24 hours of receiving an order (except for orders received on Friday and Saturday which are dispatched next working day) and are usually delivered within 24-48 hours of dispatch.
Where do we deliver to same day and what times?
Free local same day delivery is available on Friday and Saturday to a selection of local postcodes (within a 10 mile radius of Tolleshunt D’Arcy) for orders placed and accepted before 6pm subject to T&C’s and availability. We deliver from noon until 8pm on our delivery days.
When you place your order you will be asked to confirm your delivery preference window (afternoon or evening).
Our delivery windows are between noon and 5pm for an afternoon preference, or 5pm and 8pm for the evening.
Is there a minimum order for free same day delivery?
Yes, there is a minimum order of £75 for free same day delivery, otherwise items will be sent using our courier for delivery.
What if your postcode is not covered?
If your postcode is not covered for free local same day delivery please call or email us, it may be we can still deliver to you same day for a small delivery charge or free of charge depending on the value/size of the order you wish to place.
Do you have to be at home for delivery?
Our alcohol licence requires us to operate a strict Challenge 25 Policy at sale and delivery points. You will have been asked, when using our website to verify you are over the legal drinking age. If we cannot verify this at delivery, and you have not followed our Safe Place Policy, we must refuse to deliver the order.
If you are not going to be at home when we deliver you can use our Safe Place Policy. Simply reply to your order confirmation email with the following information:
- Confirming that you may not be in when we deliver;
- Confirming your safe place at your address where we can leave your order; and
- Send us a photograph or scan of your photographic ID confirming your date of birth and address. For licensing reasons this would need to be the same as the delivery address and the ID should match the name on the debit card used for placing the order.
Once the order is delivered to your safe place, you are responsible for the products and ensuring that they are stored in line with any instructions on the packaging.
We cannot accept liability for orders that are lost or stolen after they have been delivered by us to your safe place.
How much do I need to spend for free delivery?
We offer free nationwide delivery on orders of £150 or more (UK Mainland Only). Orders are usually dispatched using Parcelforce Express 24 or 48.
We will usually schedule collection of your order within 24 hours of the order being accepted and you should receive your order within 24-48 hours of it being collected by ParcelForce. If no collection is available by Parcelforce on the day you have placed your order or the following day it will be collected on the next working day.
Please note there are additional charges for a weekend delivery, Isle of Wight postcodes, Northern Ireland, the Highlands & Isles of Scilly.
What are the charges for delivery?
Parcelforce Express Delivery:
- UK Mainland £7.99
- Weekend Delivery £21.99
Charges in addition to the above (where applicable):
- The Highlands and Islands of Scotland £9.93
- Northern Ireland, Isle of Man and Isles of Scilly £15.90
- Isle of Wight £6.00
(Prices inclusive of VAT)